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Your Questions Answered
How would you describe the Chalet's key selling points?
Chalet Aurore is a traditional wooden chalet with a spacious, thoughtfully designed layout across three levels. The heart of the home is a stunning living area with double-height ceilings, a stone fireplace, and expansive picture windows that flood the space with light and offer breathtaking views of the Val d’Hérens, the Dent Blanche, and the Matterhorn.
The chalet features four bedrooms, each with its own en-suite shower or bath and toilet, ensuring comfort and privacy for all guests.
Step outside to enjoy a sun-drenched terrace with a large wooden dining table, a wide parasol for shade, and an outdoor fireplace—perfect for summer meals and grilling under the stars. Relax on the sun loungers or unwind in the cedar wood hot tub on the spacious deck. For the ultimate mountain wellness experience, a traditional indoor sauna awaits you on the lower level.
Chalet Aurore combines luxurious finishes with inviting, Alpine-inspired design throughout. The bedrooms are fitted with high-quality bedding for a restful night’s sleep. The fully equipped kitchen includes everything you need to prepare fondue, raclette, or gourmet meals, with an oven, induction cooktop, Nespresso machine, microwave, and dishwasher. For entertainment, enjoy a Sonos audio system, Wi-Fi-connected TV with cable, and access to your favorite streaming platforms. A washer and dryer are also available for your convenience.
Are bed sheets and towels provided?
Nicole, your super Host, will ensure that all beds are made and that plenty of fresh bath towels are ready for your arrival.
The rental price includes laundry service and 5 hours of post-departure cleaning. Aside from kindly leaving the chalet tidy, with clean dishes and emptied bins, there's nothing more for you to worry about—just relax and enjoy your stay.
What are the bed sizes?
There are four double beds (one is 180cm x 200cm, and three are 190cm x 200cm), and three single beds
(90cm x 200cm).
What are the checking-in, and checking-out times?
Arrival from 4pm. Departure before 10am.
Where can we collect the keys from?
You will find the keys into a self check-in smart lock box.
Is there parking provided at the chalet?
There are three free, reserved outdoor parking spaces for Chalet Aurore, located right at the entrance of the chalet.
Do guests have full access to all chalet spaces?
Aside from a few locked cupboards used to store chalet supplies, you’ll have full access to all areas of the chalet.
Each bedroom is equipped with spacious wardrobes, including drawers and hanging space, so you can comfortably unpack and settle in.
What are the added costs?
Cleaning is included in the rental price, up to a reasonable limit of 5 hours. If additional cleaning is required beyond this, the extra cost will be deducted from your security deposit.
A security deposit of CHF 750 will be pre-authorized on your credit card upon arrival and fully refunded, provided no damage is reported or observed.
Wi-Fi access is free of charge.
Optional services such as mid-stay cleaning, private catering, taxi transfers, or childcare can be arranged upon request.
These services will be discussed with Nicole, your chalet manager, who will be happy to assist with your specific needs.
Is there wood provided to make a wood fire in the chimney?
Wood logs are not provided, but you can order them in advance from Nicole, your Chalet manager. A 25kg bag costs CHF 35.-
Is there a fondue/raclette set?
The chalet includes a complete fondue set, but paraffin fuel refills are not provided.
A raclette set is also available for your use.
Is there a hairdryer?
There is a hairdryer in each bathroom.
Is there an audio sound system in the chalet?
You can connect to the Sonos audio system by downloading the app and linking to the system via the chalet’s Wi-Fi network.
Please note that the chalet is located in a quiet residential area, so we kindly ask you to keep noise to a minimum between 10:00 PM and 8:00 AM out of respect for the neighbours.
Are pets allowed?
We are happy to welcome your pet at Chalet Aurore for a supplement of CHF 20 per night.
To ensure a comfortable stay for everyone, we kindly ask that you do not allow your pet in the bedrooms, or on the beds and sofas, that you take your pet outside the chalet to relieve themselves, and that you keep the outdoor areas clean of any pet waste, so that children can play safely in the snow or garden, and to preserve the enjoyment of the many walkers in the area.
How far are the ski-lifts?
The nearest chairlift is just a 10-minute walk from the chalet. Additional lifts at Les Collons 1850, 1900, and Thyon 2000 are all just a few minutes away by car.
Each lift area offers ample paid parking and a ticket office where you can purchase your ski pass if you haven’t bought it online in advance.
The chalet is also only a 5-minute walk from a free shuttle service that runs to and from the lift stations—making your ski days even easier and more convenient.
Where can we rent/buy sport’s gear?
There are two well-equipped sports shops nearby offering everything you need for both summer and winter activities.
You can rent skis and boots during the winter season, as well as all necessary safety gear for mountain hikes.
In summer, they also rent out mountain bikes and e-bikes to help you explore the stunning alpine trails.
Is there a ski school in Les Collons?
The Swiss Ski School (ESS) is located at Thyon 2000, featuring a snow park perfect for children and beginners of all ages.
You can reach the school by car (10 minutes), by free shuttle, or via the Télé-mixte de la Maya lift (5 minutes by car).
Be sure to book your lessons in advance on their website: https://thyon.swisskischool.ch/en/products
Where can we shop for food?
There is a small supermarket in the village, just a 5-minute drive from the chalet, perfect for quick errands and essentials.
For a larger grocery shop, you can order online with free delivery on orders over CHF 200, or drive to Vex (about 20 minutes by car), where you’ll find a full range of shops and services.
Guest
Review
"The Chalet is very well equipped with a cosy ambience. Indoor and outdoor fireplaces offer two convivial spaces for enjoyable exchanges. All the bedrooms with en-suite shower rooms have good bed linen. The Collons ski resort is connected to the enormous ski domain of Verbier, but benefits from being a calm family resort. The chalet is not “ski-in ski-out”, but only ten minutes away from the lifts.
An amazing view of the Matterhorn from the large terrace."
Frédéric R. | London
